Word Merge Support

Need a hand with Word Merge? We're a small independent team and we read every message. The fastest way to reach us is by email.

Frequently asked questions

How do I play?

Swipe to slide every tile in one direction. When letters line up to spell a real word — across or down, forwards or backwards — the tiles clear and score. Longer words earn bigger multipliers, and chaining words builds a streak bonus. Tap the ? button on the home screen anytime for the in-app How to Play guide.

How do I restore a purchase?

Open the Shop tab, scroll to the bottom, and tap Restore Purchases. This re-applies any non-consumable purchases (such as Remove Ads) on a new device or after reinstalling. Consumable items like Ink and power-up packs are added to your balance at the time of purchase.

I bought something but didn't receive it.

First try Shop › Restore Purchases and make sure you're connected to the internet so the purchase can be verified. If the item still hasn't arrived, email us with your approximate purchase date and the product name and we'll sort it out.

How do I remove ads?

Purchase Remove Ads from the Shop tab. This permanently disables full-screen interstitial ads. (Optional "watch an ad for Ink" rewards remain available if you choose to use them.)

My scores or themes aren't syncing across devices.

Cloud sync requires signing in. Open the Profile tab and sign in with Apple or Google on each device — your progress, unlocked themes, and best scores will then follow your account. If a new leaderboard score doesn't appear right away, pull down to refresh on the Rankings screen.

How do the power-ups work?

There are three, purchasable with Ink: Freeze pauses new tiles from spawning for a few swipes, Bomb clears a 3×3 area around a tile you tap, and Wildcard places a tile that matches any letter.

How do I change sound, music, or haptics?

Open the Profile tab to toggle sound effects, music, and haptic feedback.

How do I delete my account and data?

Open the Profile tab, scroll to Privacy & Account, and tap Delete Account. This permanently removes your progress, Wordex, and leaderboard scores and cannot be undone. If you can't access the app, see the account deletion section of our Privacy Policy for how to request deletion by email.

Privacy

For details on what data the app collects and how it's used, see our Privacy Policy.